Terms & Conditions
Last updated 15 August 2026
These terms govern your use of this website, and set out the principles behind our fees, refunds and cancellations. Any services we provide are governed by a separate written engagement agreement; where that agreement conflicts with these terms, the agreement controls.
1. Who we are
Hornbill Digital Services is operated by FunnelVoyage Sdn. Bhd. (Company No. 202301032343). Registered office: B-5-8, Plaza Mont Kiara, Kuala Lumpur, 50480, Malaysia.
In this document, “Hornbill”, “we”, “us”, and “our” refer to Hornbill Digital Services. We provide software development and related managed digital services to businesses. “You” refers to the firms and individuals who visit this website, contact us, or engage us.
2. Agreement to these terms
By accessing or using this website, you agree to be bound by these terms. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation.
3. Our services
Hornbill provides software development and related managed digital services to businesses. The specifics of any service — scope, deliverables, licensing, support, fees, and duration — are defined solely in a written engagement agreement between Hornbill and the client. This website describes our services in general terms and lets you contact us; it is not the service itself, and nothing on it constitutes a binding offer.
4. Engagements are governed by a separate agreement
Contacting us or booking a meeting creates no obligation on either side. Any engagement is set out in a separate written agreement, and that agreement — not these website terms — defines the commercial terms of the engagement and takes precedence over anything on this website, including the sections on fees and refunds below.
5. Acceptable use of this website
You agree not to misuse this website: no unlawful activity, no attempts to disrupt or gain unauthorised access to it, and no scraping or copying of its content beyond what is reasonable.
6. Intellectual property
This website and its underlying software, design, and content are owned by us and our licensors. These terms do not grant you any right to our trademarks or branding.
7. Enquiries are free
There is no charge to contact us, book a meeting, or have an initial scoping conversation, and no obligation follows from any of them. Nothing is payable until an engagement agreement is signed.
8. Fees for work performed
Fees, deposits, and payment schedules are set out in your engagement agreement. Amounts covering work already performed or milestones already delivered are generally non-refundable.
Where an engagement is cancelled part-way, we will account for work completed up to the point of cancellation, and any pre-paid amounts not yet earned against delivered work are handled as set out in the engagement agreement.
9. Recurring service and licence fees
Recurring fees are billed for a service period in advance. If you cancel, we do not charge for service periods that have not yet begun, subject to any notice period in your engagement agreement. Fees for a service period already underway are generally non-refundable, because the capacity to provide that period’s service has already been reserved and provided.
10. If we do not deliver
If we fail to deliver what we agreed, our first commitment is to put it right. Where that is not possible, refunds or credits are handled in line with the remedies set out in your engagement agreement and applicable law.
11. How to request a refund or cancel
To discuss a refund or to cancel an engagement, contact us at [email protected] or your usual point of contact. We will always deal with it plainly and in line with your engagement agreement.
12. Your statutory rights
Nothing in these terms limits any rights or remedies you have under applicable law that cannot be excluded or limited by agreement.
13. Disclaimers
This website is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, in relation to the website. Nothing on the website is legal, financial, or technical advice, and any statements about our services are subject to the terms of an actual engagement agreement.
14. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of this website. Liability arising from an engagement is governed by the engagement agreement, not by these website terms. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.
15. Governing law and jurisdiction
These terms, and your use of this website, are governed by the laws of Malaysia, and you submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising from them.
16. General
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. A failure to enforce any provision is not a waiver of it. These terms are the entire terms governing your use of this website; they do not vary or replace any engagement agreement.
17. Changes to these terms
We may update these terms from time to time. When we make material changes, we will update the date above. Continued use of the website after changes take effect means you accept the updated terms. Where these terms and a signed engagement agreement differ, the engagement agreement controls.
18. Contact us
If you have any questions about these terms, contact us at [email protected].