Corporate Responsibility & Standards
Last updated 15 August 2026
This document sets out the standards Hornbill holds itself to as an employer and as a business: how we hire and treat the people who work with us, what we will not tolerate, how a concern is raised and what happens to it, and how we conduct ourselves with clients and suppliers. It is written to be held to, so it states what we actually do rather than what would read well.
1. Who we are
Hornbill Digital Services is operated by FunnelVoyage Sdn. Bhd. (Company No. 202301032343). Registered office: B-5-8, Plaza Mont Kiara, Kuala Lumpur, 50480, Malaysia.
In this document, “Hornbill”, “we”, “us”, and “our” refer to Hornbill Digital Services. We provide software development and related managed digital services to businesses. “You” refers to the firms and individuals who visit this website, contact us, or engage us.
2. Who this applies to
These standards apply to everyone who works for Hornbill or on Hornbill’s behalf: employees, contractors, subcontractors, and anyone introduced to a client as part of our delivery. They apply in our own workplace, at a client’s site, and in every channel we work in, including messages, calls, and shared documents.
They are also what we expect from the people we work with. Where a client or supplier asks us to act against these standards, we decline, and we say why.
3. Equal opportunity
We hire, pay, assign work, and advance people on the basis of what they can do and how they do it. We do not make those decisions on the basis of race, ethnicity, nationality, religion, gender, marital or family status, age, disability, or any other characteristic unrelated to the work.
Where a role can be done by someone who needs an adjustment to do it — equipment, hours, or the way a task is arranged — we make the adjustment where we reasonably can, and we discuss it rather than assume.
4. Harassment, discrimination and bullying
We do not tolerate harassment, discrimination, or bullying by anyone, towards anyone, in any of the settings described above. That includes sexual harassment, unwanted physical contact, threats, intimidation, and repeated conduct that a reasonable person would find humiliating or offensive — whether it is meant that way or not.
It applies regardless of seniority, and regardless of whether the person responsible works for us or for a client. A client relationship is not a reason to leave someone exposed to it, and we would end an engagement before we would ask anyone to tolerate it.
Where conduct of this kind is established, the response is proportionate and it is real: it can include a formal warning, removal from an engagement, or ending the working relationship.
5. Raising a concern
If something here is not being honoured, tell us. Write to [email protected] and mark it for the attention of the people who run the company, or say it directly to any of them. We are a small firm, so there is no committee between you and a decision, and there is no form to complete first.
We acknowledge a concern within five working days. We tell you who is looking into it, we speak to the people involved, and we tell you the outcome. We keep what you tell us to the people who need it in order to act on it.
Nobody is penalised for raising a concern honestly, and that holds even where the concern turns out to be mistaken. Retaliation against someone for raising one is itself a breach of these standards and is treated as one.
6. Employment and working conditions
Everyone who works for us does so voluntarily, under terms set out in writing, and is paid what those terms say on the date they say it. We meet the statutory entitlements that apply to them under Malaysian employment law, and where someone works for us from elsewhere, under the law that applies to them.
We use no forced labour and no child labour, and we do not hold anyone’s identity documents. We do not accept these practices from a supplier or a subcontractor either.
Delivery work has peaks, and we are honest that it does. What we do not do is treat sustained overtime as normal, expect availability outside agreed hours as a condition of the job, or let a deadline become a reason to stop asking whether the arrangement is workable.
7. Health, safety and wellbeing
We provide a safe place to work and we expect the same from any site we are asked to work at. Anyone may stop work and raise it if a situation is unsafe, and doing so is never held against them.
Time away for illness, for family, and for rest is taken, not accrued as a favour. Where someone needs support to keep working well, we would rather be asked early than manage a problem late.
8. How we conduct business
We do not offer, give, ask for, or accept a bribe, a kickback, or a facilitation payment, in any form, to win work or to influence a decision. This applies to public officials and to private parties alike, and it applies to anything of value, not only to money.
Modest business hospitality is normal and we take part in it. Anything that could reasonably look like it was intended to influence a decision is declined, and where we are unsure, we say so to the other side rather than decide quietly.
Where any of us has a personal interest in a decision Hornbill is making — a relationship with a supplier, a stake in a competitor, work taken on elsewhere — it is declared before the decision, not after it. We say what we can deliver and what we cannot, we do not misrepresent our capacity or our experience to win an engagement, and we do not disparage a competitor to do it.
9. Confidentiality and the systems we run
We hold client information in confidence, both during an engagement and after it ends. Access to a client’s systems and data is limited to the people who need it to do the work, and it is removed when the work is done.
Much of what we operate belongs to somebody else and holds information about their customers. We treat that as theirs, we act on their instructions, and the privacy policy sets out how we handle personal data in that position.
10. Suppliers and subcontractors
We choose suppliers and subcontractors on capability, reliability, and price, and we hold them to the standards in this document while they are working with us or for our clients. We pay them on the terms we agreed.
Where a supplier will not meet these standards, we stop using them. We do not currently audit our supply chain, and we would rather say so than imply an assurance programme we do not run.
11. Environment
We build and operate software, so our direct footprint is small: an office, the travel our work requires, and the infrastructure we run for ourselves and for clients. We size that infrastructure to what is actually needed rather than to what is easy to leave running, and we prefer providers who are transparent about how their capacity is powered.
We publish no environmental target and no measurement, because we do not yet produce one that would be worth relying on. When we do, it will appear here with the method beside it.
12. How we hold ourselves to this
The people who run the company own this document. We review it at least once a year, and whenever something happens that shows a clause is wrong or missing. Where a review changes what we commit to, the date above moves and the change stands on its own; we do not quietly narrow a commitment.
A commitment published here is one we consider ourselves bound by for as long as it was published, including towards anyone who relied on it before it changed.
13. Contact us
Questions about these standards, or anything you believe falls short of them, go to [email protected], or to the registered office above in writing.